Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept PayPal, major credit/debit cards, and other secure payment methods available during checkout.
Q: Is it safe to make payments on Bibliakart.com?
A: Yes, all transactions are processed securely. We do not store your payment details on our servers.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we provide complimentary worldwide shipping via DHL, FedEx, or UPS standard delivery.
Q: How long will it take to receive my order?
A: Delivery usually takes 7–10 business days, depending on your location.
Q: Will I have to pay customs duties or taxes?
A: Customs or import duties (if any) are the responsibility of the customer and must be paid directly to local authorities or the courier.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery if the item is unused, in its original packaging, and with proof of purchase.
Q: How do I request a return?
A: Please log in to your account and submit a return request through your order details page or via our Return Request Page.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.
4. Products
Q: Are all books authentic?
A: Yes, all books sold on Bibliakart.com are 100% authentic and sourced directly from trusted publishers and distributors.
Q: Do you sell books in multiple languages?
A: Yes, we aim to make the Bible accessible worldwide. We currently feature editions in Indian languages and will expand to more languages globally.
5. My Account
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and manage returns easily.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email. You can also check the status in your account dashboard.
6. Support
Q: How do I contact customer service?
A: You can reach us at support@bibliakart.com. We aim to reply within 24 hours.